Provide information when purchasing

  • Customers provide Vang Vida JW with gender information + DATE OF BIRTH to serve the search and find out the most suitable stone and feng shui products.
  • After closing the order, Vang Vida Jewelry will ask for the customer’s NAME + ADDRESS + phone number to deliver the product to you
  • This information will be converted to the PAGODA to
  • Providing information purpose
  • Providing service and management, using client’s information for controlling data and solving problems immediately (if yes)
  • Collecting the information’s purpose is the way to build a company’s network, and bring customers benefits. Therefore, using information will serve activities below:
  • Supplying the service and sending notifications to information exchange activities between the customer and VVJ
  • Avoid destruction, account takeover or fraudulent activities.
  • Solving customer’s complaints
  • Confirming and exchanging about the customer’s transaction at VVJ
  • In case of request of a competent authority.

Commitment to information security

  • Personal information above will be stored on VVJ’s customer service network. We COMMIT THE CUSTOMER INFORMATION’S PRIVACY and DO NOT SUPPLY TO THE THIRD PARTIES if not have the owner’s permission.
  • Do not use, transfer, provide or disclose to third parties about the personal data without permission, except for the cases specified in this regulation or the provisions of law.
  • In case the data server is attacked by hackers leading to the loss of customer’s personal data, the management board takes responsible for notifying and working with authorities to investigate and handle it immediately, and notify the customer of the incident

Receipt mechanism – Complaint settlement

  • When realizing that the personal data used the wrong purpose or scope, the client can send the complaints and provide related evidence to the management board. The management board will reply promptly or the latest within 24 hours from the time receive the complaints
  • Forms of receiving complaint information:
  • Telephone: 0888.979.979 – 0962.252.782
  • Email: [email protected]