At VANG VIDA JW, We understand your appreciation for jewelry products and natural gemstones. The warranty policy at Vang Vida Jw is built based on the passion for the products that VVJ is selling, and the commitment to protect the interests of customers so that you can rest assured to shop and experience the service at VVJ.

Warranty process

  • The product sent to the company for warranty MUST have full information: Buyer, purchase phone number, warranty card
  • Within 3 days after receiving the product sent to the company, the company will contact the customer via Facebook/sms/call to receive the warranty claim.
  • After completing the product, the company’s staff will contact the customer to report the finished product to arrange direct delivery or delivery on request.

Warranty coverage

Cases of stone breakage or severe deformation in the gold and silver part during the customer’s use, cannot be restored, VANG VIDA does not accept warranty.
– No warranty support for specific products such as Crafted stone face, mascot

Products Warranty provisions by product line Maintenance costs
Gems, pearl
  • VANG VIDA JEWELRY commit to provide only natural gem
  • Lifetime warranty: polishing gems, repair, free gems cleaning
  • Gemstone inspection on request
  • Product with gems: When you receive the warranty, you must notify the customer in advance about the gem, the above amount will be calculated after delivering the warranty back to the customer.
  • Product with Pearl will add money at the applicable price according to the current price list.
Gold, Platinum
  • Warranty 6 months for technical defects. After 6 months, charge according to the specified fee.
  • Polished, ultrasonic indefinitely replace CZ and ECZ stones during the warranty period.
  • For oxidized and discolored products, they will be cleaned with ultrasonic waves using a specialized machine lifetime free in store
  • Lifetime free warranty on engraving, renewing, polishing and polishing your wedding ring
  • Italya jewelry: Warranty 6 months for Free polishing. After 6 months, charge according to the specified fee.
  • No warranty: necklace, women’s jewelry 22K, 24K, broken wire and defective product due to external impact, due to use or improper use leading to deformation or damage of the product, reduction additive properties, reduce secretion, reduce color loss of stones, pearls, and diamonds
  • Product warranty and stone price are applied according to current price.
Silver Jewelry
  • Lifetime free warranty: polish, refresh
    Free synthetic gem replacement during product warranty period.
  • Free cleaning by specialized machine
    Free 3 months warranty: techniques, fall gems
  • Premium warranty for products purchased from 4 months to 12 months

Lưu ý:

  • No product warranty for more than 12 months.
  • For charm product DIY, Warranty is only accepted in the following cases: The product is a completely silver model (without stones, plastic, glass) or a silver model with colorit coating
  • From the 4th to the 12th month: warranty fee 20%.
  • Silver product warranty price is specified according to the silver product warranty price list from time to time.
  • Customer who have a valid VIP card will be free of warranty for all products that customers have purchased and accumulated on the card.